Effective Date: 1 December 2025
1. Purpose
This policy outlines how Go-Getter Gi manages shipping, delivery timeframes, and related costs for customer orders.
It ensures transparency and sets expectations for both domestic and future international customers.
2. Shipping Regions
We currently offer shipping to:
- New Zealand — nationwide, including rural delivery.
We are planning to expand shipping to:
- Australia (to be confirmed)
- Other international destinations (to be confirmed based on courier partnerships)
3. Delivery Timeframes
Estimated delivery times (once dispatched):
- New Zealand: 2 – 5 business days
- Australia: 5 – 10 business days (to be confirmed)
- Rural or remote areas: May take longer
- International orders: Timeframes vary depending on destination and customs processing
We are not responsible for delivery delays caused by factors outside our control, such as customs inspections, courier disruptions, or natural events.
4. Shipping Costs
- Shipping charges are displayed at checkout before payment is made.
- Free shipping may be offered for orders over a set value (to be confirmed).
- Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.
5. Order Processing Times
- Orders are typically processed within 1–2 business days of payment confirmation.
- Orders placed on weekends or New Zealand public holidays will be processed on the next business day.
6. Tracking & Delivery
- All orders are shipped with tracking, and customers will receive tracking details via email once dispatched.
- Customers are responsible for ensuring their delivery address is accurate and complete.
- Risk of loss or damage passes to the customer once the parcel is delivered to the nominated address.
7. Lost or Delayed Shipments
If your parcel is lost or delayed:
- Contact us at team@gogettergi.co.nz within 7 days of the expected delivery date.
- We will investigate the matter with our courier partner.
- If necessary, we will offer a resolution in accordance with our Refunds & Returns Policy.
8. Contact Information
Go-Getter Gi
Email: team@gogettergi.co.nz
Address: Suite 15462, Ground Floor, 26A Hobson Street, Auckland Central, Auckland 1010, New Zealand