Effective Date: 1 December 2025
1. Purpose
This Refunds & Returns Policy explains how customers can return products, request replacements, or obtain refunds.
It reflects Go-Getter Gi’s commitment to fair trading and customer satisfaction in accordance with New Zealand consumer law.
2. Our Legal Obligations
We comply with the Consumer Guarantees Act 1993, which provides customers with the right to:
- Receive goods that are of acceptable quality, fit for purpose, and match their description.
- Request a repair, replacement, or refund if goods are faulty.
These rights cannot be excluded and apply to all purchases from Go-Getter Gi.
3. Change-of-Mind Returns
In addition to your legal rights, Go-Getter Gi offers a change-of-mind return option for eligible purchases.
Customers may return products within 14 days of delivery, provided that:
- Items are in original, unused condition, with all tags and packaging intact.
- Proof of purchase (order confirmation or receipt) is included.
- Return shipping costs are the customer’s responsibility.
Refunds for change-of-mind returns will be processed once items are received and inspected.
4. Faulty or Incorrect Items
If a product is faulty, damaged on arrival, or not as ordered:
- Please contact us within 7 days of delivery at team@gogettergi.co.nz, including your order number and photos (if applicable).
- We will arrange a repair, replacement, or refund, and cover reasonable return shipping costs for verified issues.
5. Return Process
To initiate a return:
- Contact us at team@gogettergi.co.nz with your order details and reason for return.
- We will confirm eligibility and provide return instructions.
- Ship the product to our returns address below.
- Once received and inspected, we will process the refund, exchange, or repair as appropriate.
6. Non-Returnable Items
We may not accept returns on:
- Items damaged due to misuse or neglect.
- Products that have been altered after delivery.
- Clearance or final-sale items (unless faulty under the Consumer Guarantees Act).
7. Contact Information
Go-Getter Gi
Email: team@gogettergi.co.nz
Return Address:
Suite 15462
Ground Floor, 26A Hobson Street
Auckland Central
Auckland 1010
New Zealand