Effective Date: 1 December 2025
1. Purpose
This policy outlines how customers can contact us with questions, feedback, or complaints.
It establishes Go-Getter Gi’s commitment to transparent communication and fair complaint resolution.
2. How to Contact Us
Customers can reach us by:
Email: team@gogettergi.co.nz
Postal Address:
Suite 15462
Ground Floor, 26A Hobson Street
Auckland Central
Auckland 1010
New Zealand
3. Complaint Handling Process
Acknowledgement: We will confirm receipt of your complaint within 1–2 business days.
Investigation: We will review the matter, which may involve contacting you for further details.
Resolution: We aim to resolve complaints within 10 business days. If more time is required, we will keep you updated on progress.
4. Customer Rights
Our complaint-handling process does not affect your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
Customers may also seek advice from the New Zealand Consumer Protection service at any time.
5. Record Keeping
We maintain records of all complaints and resolutions to help us improve our products, services, and customer experience.
6. Contact Information
Go-Getter Gi
Email: team@gogettergi.co.nz
Address: Suite 15462, Ground Floor, 26A Hobson Street, Auckland Central, Auckland 1010, New Zealand